Frequently asked questions

How do I place an order?
Select a product and submit the requested delivery details. We may contact you to confirm the order before dispatch.

When do I pay?
Payment is collected by the courier at delivery. No online card payment is required unless a different method is expressly agreed.

Can I change or cancel an order?
Contact us as soon as possible. Changes are possible only before the parcel enters the courier network.

How long does delivery take?
The estimated delivery window is 24–48 hours after confirmation, excluding weekends, public holidays and exceptional delays.

What if I miss the courier?
The courier may attempt delivery again or contact you. Ensure that the telephone and address supplied are accurate.

How do I track my parcel?
Email [email protected] with your name and order reference or use our Track Order instructions.

How do I know if a product is suitable?
Review the intended-use notes and contact us before ordering if your project has specific requirements.

Can I return a product?
Consumers may exercise the right of withdrawal within 14 days, subject to the procedure and legal exceptions described on our policy pages.

What if the parcel is damaged?
Photograph the external packaging and product and contact us promptly, preferably within 48 hours of delivery.