Estimated delivery 24–48h · Pay at delivery

[email protected] · Mon–Fri 09:00–18:00 CET

DELIVERY SUPPORT

Track or check an order

Request the latest available delivery information from our support team.

01

Prepare your details

Have the full name, order reference and delivery postcode ready.

02

Email customer care

Send the details to [email protected] with the subject “Order status”.

03

Receive an update

We will check the available courier information and reply within two business days.

Delivery timing

The normal estimate is 24–48 hours after confirmation. Tracking events can take several hours to appear, and weekends, public holidays, severe weather or an incomplete address may cause delays.