Estimated delivery 24–48h · Pay at delivery
[email protected] · Mon–Fri 09:00–18:00 CET
Equipment for practical outdoor work
CONSUMER RIGHTS
Last updated: 13 November 2026
This page forms part of the information provided by Garden Project Tools S.r.l. Please read it carefully and retain a copy for your records.
A consumer purchasing at a distance may withdraw from an eligible contract within 14 days without giving a reason. For goods, the period generally runs from the day the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession.
Before the deadline, send an unequivocal statement to [email protected]. State the purchaser’s name, address, order reference, products concerned and the decision to withdraw. A specific form is not mandatory.
“I hereby give notice that I withdraw from the contract for the sale of the following goods: [product and order reference], ordered on [date] and received on [date]. Name, address, date.”
After notifying us, return the goods without undue delay and normally no later than 14 days from the notification. Contact customer care for the correct destination. Sending goods to the registered office without instructions may cause delay.
The consumer bears the direct cost of return unless we have agreed otherwise or failed to provide information required by law. For goods that cannot normally be returned by post, customer care will provide available transport information.
Eligible payments, including the cost of the least expensive standard delivery option offered, are reimbursed within the legal period. Additional delivery costs chosen by the customer are not necessarily refundable.
We may withhold reimbursement until the returned goods are received or the consumer provides evidence of dispatch, whichever occurs first, where permitted by law.
The consumer is responsible only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The right does not apply to contracts or goods excluded by law, such as certain personalised items, rapidly perishable goods, sealed hygiene goods once unsealed and other statutory exceptions. Any applicable exclusion will be communicated clearly.
Withdrawal is separate from the legal guarantee of conformity. If a product is defective or not as described, contact us so the appropriate statutory remedy can be assessed.
Garden Project Tools S.r.l.
Registered office: Via Esempio 24, 37100 Verona (VR), Italy
EU VAT number: IT58372610483
Email: [email protected]
The registered office is not automatically a return warehouse. Contact customer care before sending any product.