Estimated delivery 24–48h · Pay at delivery
[email protected] · Mon–Fri 09:00–18:00 CET
Equipment for practical outdoor work
PRODUCT SUPPORT
Guidance on safe use, maintenance and statutory conformity rights.
Consumers benefit from the mandatory legal guarantee applicable to consumer goods. A product should correspond to its description, possess the agreed characteristics and be suitable for the purposes for which goods of the same type are normally used. The duration, burden of proof and available remedies are determined by applicable law.
Where a lack of conformity is established, the consumer may be entitled—subject to legal conditions—to repair or replacement, or where those remedies are unavailable, disproportionate, delayed or unsuccessful, to an appropriate price reduction or termination of the contract.
Email [email protected] with the purchaser’s name, order reference, product, delivery date, description of the issue and clear photographs or video where useful. Do not dismantle or alter the product before receiving instructions.
Read the supplied manual before use. Keep ventilation openings clean, inspect cutting elements and guards, use only compatible batteries and chargers, and store tools dry and away from direct heat. Disconnect or remove the battery before cleaning, adjustment or storage.
Wear suitable eye, hearing, hand and foot protection. Keep children, pets and bystanders away from the working area. Do not use electrical garden equipment in heavy rain or unsafe conditions. Inspect the area for stones, cables and other hazards before operating a blower or cutting tool.
Normal wear, consumable parts, accidental impact, corrosion from improper storage, incorrect assembly, incompatible accessories, unauthorised repair, modification and damage caused by use contrary to instructions may not constitute a lack of conformity. Mandatory rights are assessed case by case and are not excluded by this guidance.
Contact [email protected] before sending a product. The registered office is not automatically the return or service address.