Estimated delivery 24–48h · Pay at delivery
[email protected] · Mon–Fri 09:00–18:00 CET
Equipment for practical outdoor work
ORDERS & DELIVERY
Last updated: 13 November 2026
This page forms part of the information provided by Garden Project Tools S.r.l. Please read it carefully and retain a copy for your records.
We arrange delivery to the address accepted during order confirmation. Availability may depend on postcode, courier coverage and product restrictions. If delivery is not available to the supplied address, we will contact the customer before dispatch.
Orders may be reviewed to verify product selection, recipient details and address completeness. An order is prepared only after the necessary information has been confirmed. Orders received on weekends or public holidays are normally processed on the next working day.
The usual estimate is 24–48 hours after confirmation. This is an indicative service window rather than a guaranteed appointment. Remote areas, high-volume periods, severe weather, transport disruption, public holidays or incomplete customer details may extend delivery times.
Any delivery charge is displayed or communicated before the order is confirmed. We do not add undisclosed charges after confirmation. Promotional free-delivery conditions may be limited by product, destination or campaign period.
The customer must provide an accurate name, delivery address, postcode and reachable contact information. Someone able to accept the parcel and complete payment should be available at delivery. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.
If delivery cannot be completed, the courier may make another attempt, leave instructions or contact the recipient. Additional handling or storage charges caused by repeated failed attempts may be passed on where lawful and disclosed.
Before accepting the parcel, check whether the external packaging is visibly damaged, opened or inconsistent with the shipment. Where possible, note reservations with the courier. Photograph the packaging, shipping label and product and contact us promptly if damage or missing items are discovered.
For consumers, risk normally passes when the customer or a designated third party physically receives the goods, subject to mandatory law. Ownership passes once all amounts due for the order have been paid.
Garden Project Tools S.r.l.
Registered office: Via Esempio 24, 37100 Verona (VR), Italy
EU VAT number: IT58372610483
Email: [email protected]
The registered office is not automatically a return warehouse. Contact customer care before sending any product.