Estimated delivery 24–48h · Pay at delivery
[email protected] · Mon–Fri 09:00–18:00 CET
Equipment for practical outdoor work
RETURNS PROCEDURE
Last updated: 13 November 2026
This page forms part of the information provided by Garden Project Tools S.r.l. Please read it carefully and retain a copy for your records.
Contact [email protected] before sending goods. Include the purchaser’s name, order reference, product, delivery date and the reason for the request. Customer care will provide the appropriate return instructions and destination.
Products should be returned complete, clean and with all accessories, manuals and components supplied. The customer may inspect the product as they would in a physical shop, but may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and operation.
Use the original packaging where reasonably possible or another suitable protective package. Remove or cover old courier labels and include the return reference provided by customer care. Damage caused by inadequate return packaging may affect the amount reimbursed where permitted by law.
For a discretionary withdrawal, direct return costs may be borne by the customer unless otherwise stated. Where the product is defective, damaged in transit or different from the confirmed order, reasonable return arrangements are handled in accordance with statutory rights.
Returned goods are inspected for identity, completeness and condition. We may contact the customer if accessories are missing or if damage appears unrelated to normal inspection.
Where a refund is due, it is processed within the period required by applicable law. For withdrawal returns, reimbursement may be withheld until the goods are received or the customer supplies evidence of dispatch, whichever occurs first.
Because payment is normally collected at delivery, customer care may request appropriate bank or payment details solely to complete an approved refund. The customer must ensure those details are accurate.
Notify us without undue delay and provide clear photographs of the parcel, shipping label, received contents and observed defect. Do not discard packaging before the case is assessed. Statutory remedies remain available irrespective of this practical reporting request.
Returns may be limited for goods excluded by law, including certain customised, perishable or hygiene-sensitive items once unsealed. Any relevant exclusion will be identified before purchase.
Garden Project Tools S.r.l.
Registered office: Via Esempio 24, 37100 Verona (VR), Italy
EU VAT number: IT58372610483
Email: [email protected]
The registered office is not automatically a return warehouse. Contact customer care before sending any product.