Terms & Conditions

These terms govern distance sales made through the website and related order channels. By placing an order, the customer confirms that the supplied information is accurate and that they have read the product information, price, delivery terms, payment method and applicable policies.

Customers must have legal capacity to enter into a contract. A person ordering on behalf of a business confirms authority to bind that business. Consumer protections apply only where the purchaser qualifies as a consumer under applicable law.

We aim to present products, intended use, principal characteristics, images and prices accurately. Screen settings, production updates and packaging changes may cause minor visual differences that do not materially alter the product. Customers should contact us before ordering if a particular characteristic is essential.

Prices are shown in euros and include applicable taxes unless clearly stated otherwise. Delivery or ancillary charges are disclosed before confirmation. Obvious pricing errors do not bind us; if one is identified, the customer will be offered the correct price or cancellation.

Submitting an order is an offer to purchase. The customer must provide the requested recipient, contact and delivery information. We may contact the customer to verify the order, clarify information or prevent duplicate and fraudulent requests.

The usual estimate is 24–48 hours after confirmation, but delivery dates are indicative unless expressly guaranteed. The customer is responsible for a correct and accessible address. Additional attempts may be required where no one is available.

Customers should inspect external packaging at delivery and report visible damage promptly. For missing, incorrect or damaged goods, retain the packaging and send photographs and order information to customer care. This practical procedure does not remove statutory rights.

Eligible consumers may withdraw within 14 days as described in the Right of Withdrawal page. The customer must communicate the decision within the deadline and follow the return instructions provided.

Consumers benefit from the mandatory legal guarantee of conformity applicable to consumer goods. If goods are defective, not as described or unsuitable for an agreed purpose, the customer may be entitled to repair, replacement, price reduction or contract termination according to statutory conditions.

Products must be used in accordance with instructions, safety warnings and their intended purpose. Outdoor power tools require appropriate clothing, protective equipment and a safe work area. Keep batteries, blades and moving parts away from children. Damage caused by misuse, unauthorised modification or failure to follow instructions may fall outside applicable remedies.

Performance may be delayed by events outside reasonable control, including transport disruption, natural events, public-authority measures, labour disputes, telecommunications failures or supplier interruption. We will take reasonable steps to reduce the impact and inform affected customers where appropriate.

Complaints should be emailed with the customer’s name, order reference, a clear description and supporting evidence. We aim to acknowledge substantive complaints within two business days and work toward a reasonable resolution.

Italian law governs these terms, without depriving consumers of mandatory protections under the law of their habitual residence. Consumers may bring proceedings in the courts available under mandatory jurisdiction rules. Parties are encouraged to seek an amicable solution before litigation.

We may update these terms for legal, operational or service changes. The version applicable to an order is the version made available when the contract is concluded, unless a mandatory legal change applies.

If a provision is found invalid, the remaining provisions continue to apply. Any translated version is provided for convenience; mandatory rights and the interpretation required by applicable law prevail.